Do you have back-ups of ALL your critical data?
Since the beginning of the year we have been steadily contacting our customers to update our records, obtain market feedback, talk about our new developments and basically 'touch base'.
In particular, many customers were very interested in the new embedded service button however either didn't realize whether or not they had it or were unclear of if and how they could use it.
We feel it's important that we continue to emphasize the benefits of this new feature. For example, in the event of a computer failure, the often highly optimized setup files can be made available via email so that a new computer can be set up in identical fashion to the original. These files are often not backed up as they are seen as trivial, but they are critical.
