FastCAM News -Q1 2011
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FastCAM Service Bulletin - FastCAM Users Please Read

 


FastCAM service bulletin

FastCAM® dongle based software prior to 2008 and Windows 7

DON'T RISK BEING OUT OF PRODUCTION!

We are receiving a lot of support calls from customers who cannot run their FastCAM software after installing Microsoft's new Windows 7 O/S. This is a hardware issue because the older versions of FastCAM® prior to 2008 used the Dallas based button technology. We cannot get later dongle drivers which support the discontinued Dallas Semiconductor button technology for Windows 7. This means the 1990’s based black rectangular parallel port dongles (1410) and the 2000 onwards blue Dallas USB keys, each with the Dallas 1425 button.


You can stick with your current FastCAM® software, but please be aware that there is a hardware incompatibility between the Dallas keys and Windows 7. So if you want to change your Windows Operating System to Windows 7, you should contact us BEFORE you make any changes. This will also mean that you will need to upgrade your software to FastCAM® 7 to run under Windows 7 and we will provide a new technology key with the upgrade. While there are many new features, FastCAM® 7 is fully backward compatible with earlier versions. In any upgrade, it is also critically important that you backup your existing FastCAM setup files, NC machine files, control settings etc, before you install any new software.

  • BEFORE upgrading your Computer to Windows7, we recommend that you:

  • - Contact FastCAM Chicago on phone 312-715-1535 to confirm compatibility.

  • - If you are unsure how to save your PC & NC settings, send an EMAIL to FastCAM Service and ask for instructions.

  • - Use the Service Email function within FastCAM (v5+) as described in the PDF below. This automatically archives your FastCAM settings by creating a zip file.

USB Unikey brand dongle is compatible with FastCAM v7 and Windows v7 32 bit & 64 bit USB Dallas brand dongle is compatible with FastCAM v7 and Windows v7 32 bit FastCAM Parallel Dongle is NOT compatible with FastCAM v7 or Windows v7 Operating System Backup using Service Email


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We attribute much of our productivity increase to FastCAM ..Phil Ryan, JCA Fabrication.          I'd never done a drawing before in my life. After 10 days with FastCAM, I built the first tank truck. Now it's our livelihood....Ray Castleberry, Castlebrook Welding.           By far, the quickest and easiest programs I have used......Rick Presseau, INCO Ltd.
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